Privacy policy

Last updated: 11 October 2026. Heat Wave Solutions (“we”, “us” or “our”) operates this website. This policy explains how we handle personal information when you browse the site, contact us or ask about services. It is intended to be read with our Terms and Conditions.

Information we collect

When you call, email or send an enquiry, we may receive the information you choose to provide, such as your name, email address, phone number, suburb, service category and message. Your message may also contain details about a property, system or proposed work. Please do not include sensitive personal information unless it is genuinely needed for us to help with your request.

Like most websites, our hosting and service providers may automatically receive limited technical information, including IP address, browser type, pages requested, approximate time of a request and diagnostic log data. This information helps deliver, secure and troubleshoot the site.

Why we use it

We use enquiry information to answer you, assess whether we can assist, prepare or discuss a quote or service, arrange follow-up and keep reasonable records of our communications. Technical information is used to operate the site, protect it against misuse and understand or fix technical problems. We do not sell personal information, and we do not add you to marketing messages simply because you made an enquiry.

Forms, hosting and other providers

Website enquiries are processed through Formspree. The website is hosted through Hostinger, uses Google Fonts to display typefaces and uses Google Analytics to understand website use and measure interactions such as page views, telephone or email link clicks, enquiry submissions and calculator use. These providers may process information needed to supply their services, which can include processing outside New Zealand. Their handling of information is governed by their own terms and privacy notices. We only share information with providers or advisers where it is reasonably necessary for the purpose described in this policy, to meet a legal obligation, or to protect our rights, people or property.

Cookies and similar technology

Google Analytics may use cookies or similar technologies to collect information about how visitors reach and use the site, including pages viewed, approximate location, device and browser information, and interactions with selected links and forms. We use this information in aggregated reports to understand website performance and improve our services. We do not use the website to sell personal information. You can restrict or delete cookies through your browser settings; doing so may affect how some online services work.

Keeping and protecting information

We keep information only for as long as it is reasonably needed for the purpose for which it was collected, including responding to an enquiry, maintaining business records, resolving a concern or meeting legal obligations. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure. Please contact us promptly if you believe information you have provided has been misused or accessed without authority.

Your choices and access

Subject to applicable law, you may ask to access or correct personal information we hold about you. You may also ask us to stop using your details for a particular non-essential purpose. We may need to verify your identity and, in limited circumstances, the law may permit or require us to retain information. To make a request, email info@heatwavesolutions.co.nz and tell us what you need.

Links and changes

Links to third-party websites are provided for convenience. Their privacy practices are their responsibility, so please read their policies before providing information. We may update this policy when our website, providers or legal obligations change. The current version will be posted here with a revised update date.

Contact and concerns

For a privacy question or concern, contact Heat Wave Solutions at info@heatwavesolutions.co.nz. If your concern is not resolved, you may have rights to raise it with the Office of the Privacy Commissioner in New Zealand.