Our Privacy Policy

At HeatWaveSolutions, we are dedicated to protecting your privacy and handling your personal information with care. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our HVAC services in New Zealand. We collect personal information that you provide directly to us, such as your name, email address, phone number, and physical address. This information is typically collected when you request our services, contact us for support, or communicate with us in any other way. We also collect information related to the services we provide, including details about your HVAC system, service history, and any specific requests or preferences you may have.

In addition to personal and service-related information, we collect payment information, such as credit card details, to process your transactions securely. We maintain records of our communications with you, including emails, phone calls, and other correspondence, to ensure we provide the best possible service and support. When you visit our website, we may collect technical data such as your IP address, browser type, and browsing behavior. This information helps us understand how you interact with our website, allowing us to improve our online presence and provide a better user experience. We use your personal information for various purposes, including processing your service requests, managing your account, communicating with you about your HVAC system, and improving our services. We may also use your information to send you promotional materials and updates about our products and services, but you can opt out of these communications at any time.

We only share your information with trusted third parties who assist us in operating our business, such as payment processors, service technicians, and IT support providers. These third parties are required to maintain the confidentiality and security of your information and are only permitted to use it for specific purposes. To protect your personal information, we implement a variety of security measures, including encryption, access controls, and secure data storage practices. We also comply with New Zealand’s privacy laws, including the Privacy Act 2020, to ensure your information is handled in accordance with legal requirements.

By using our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you have any questions or concerns about your privacy or this policy, please contact us at info@heatwavesolutions. We are committed to addressing your inquiries and resolving any issues promptly.